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Frequently Asked Questions
Q. Why does the Last Transmit
list show my clock with a red or yellow color?
A. The color means that we have
not heard from the clock in a while (a day or two). You may want to
check the clock and make sure it has power and a phone line. Then
do a manual transmit by pressing the 9 key.
Q. What causes incomplete
transmissions?
A. The following are reasons why we
may show an incomplete transmission:
- Transmission was canceled by a
user (by pressing the CLEAR/CANCEL button)
- Someone tried to use the phone
that the clock is connected to. (Note: Other devices, such as
burglar alarms, will use the phone late at night to report to
their monitoring stations.)
- If the line has Call Waiting,
and someone calls on the line during a transmit, the connection
will often be interrupted by the call waiting beep. See your
clock's manual for instructions on disabling Call Waiting.
- Noise or static on the line
can cause transmission problems.
Q. If a transmission is canceled
or incomplete, does the clock "lose" punch data?
A. Incomplete transmissions are
automatically resolved on the next transmit. The server ensures
that no information is lost, and the clock erases the punches from
its memory only after it has confirmed that the server received them
all.
Q. What can cause the clock to
not be able to transmit?
A. There are several reasons why
the clock may not be able to transmit:
- The clock may be disconnected
from the phone line.
- The phone line that the clock
is connected to may be off-the-hook or continuously in use.
- If the clock has been
unplugged from the power outlet, it won't transmit.
- If the clock is left on a
screen where it is waiting for a card swipe or keyed information
from the user, the clock will not transmit until either the
information is provided, or the user presses CLEAR or CANCEL to
get out. The clock only transmits when it is at its idle
date/time screen.
- If you recently changed phone
companies or installed a new phone system that requires the
clock to dial 9 or other digits to place a call, it may not be
able to reach the server.
Q. How can I force my clock to
transmit its information now?
A. Simply press the 9 key from the
normal date/time screen, and it will transmit immediately.
Q. Why do I often see 0/0 punches
transmitted? We are using our clock, so the number of punches
should be higher.
A. We set many customer clocks to
dial in twice during the middle of the night (as an example, once at
1:00 am and once at 5:00 am). This gives the clocks a second chance
in case they could not connect the first time.
The number of punches transmitted
always refers to the last time the clock connected - in the case of
our example, that would be the number of punches that came between
1:00am and 5:00 am. As long as the batch status shows OK, all of
the punches have been successfully received by the server.
Q. Which time zone does the "Last
Heard From" refer to?
A. The time zone is the local time
where the clock is located. If the clock is in Florida, then the
time shown is Eastern.
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